Quality Management Plan

Our Customer Satisfaction Executive ensures all Aerient services and deliverables conform to requirements and desired levels of performance are achieved and monitors the quality processes of our subcontractors. The figure below outlines our QA Process

Specific features of our Quality Assurance process include:
Review methods:

• Inspections: of all document deliverables prior to submission. Inspection depends on project complexity and scope; all deliverables are inspected prior to submission. Technical work products undergo a peer review prior to quality inspection. Significant processes are audited at least once, and ongoing processes are audited monthly or quarterly depending on risk and complexity. Performance results are reviewed in status meetings, and in process reviews.

• Audits of processes to verify compliance with applicable quality plans, standards, and procedures. Team members periodically inspect deliverables for quality and conformance.

• CMMI, ITIL and ISO-based Quality Assurance Checklists to evaluate work products and audit processes. Templates and completed checklists are stored in a contract repository.

• Peer reviews to identify and correct issues during the development of work products such as designs, software code, training materials, and test/installation procedures. Peer reviews are attended by contractor and government staff, Subject Matter Experts (SMEs), the QAM, and Task Leads.

• Surveys to conduct independent assessments of client satisfaction using a scored interview with the customer’s key representatives.

• Configuration managementinteracts with QA, during the CI approval process. Every deliverable approved by QA is entered into PVCS for version control. If the deliverable exists in PVCS it is re-baselined to ensure proper tagging of every version of the deliverable.

Documentation/Deliverables:

• Quality Assurance Plans (QAPs) – Contract-level plan that provides contract-level guidance; TO-level plan provides TO specific organization, methods, audit/inspection procedures, reports, noncompliance and escalation procedures, systems/tools, metrics/measurements, and templates.

• Quality Management Surveillance Report (QMSR) – Documents the Aerient team performance for management review.

• Results of all quality-related reviews and peer reviews are documented, and our repeatable processes define an SEI CMMI compliant peer review process that includes planning and error log documentation.

• Test plans and procedures document test development, conduct, and reporting. Test documentation is inspected and test results audited to ensure compliance.

• Earned Value Management System (EVMS) collects forecasted and actual schedule, cost, and performance information to report on current status and predicted results.

The Aerient QA management process will be carried out at both the contract and task order level. Contract level QA covers processes and procedures identification and evaluation as defined by our QA Plan (QAP), relative to both contract execution and the overall consistency of the quality of deliverables. We identify task order level QA as the application and execution of the best practices and procedures defined in the QAP, tailored to a particular task order based on our detailed review and understanding of the task.